If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
When can I reach customer service?
Please contact us at firstname.lastname@example.org for any enquires; we will respond within 24 hours during business days.
Do you offer free shipping?
We offer free shipping on all shoe orders.
What methods of payment do you accept?
We accept all major credit cards, Visa, MasterCard, Discover, and American Express cards through our website with the option to pay through PayPal.
Can I cancel or change my order once I place it?
Yes, all orders are picked and packed as they are received. If the order has not been sorted for shipping by the time you contact our customer service team at email@example.com we will be able to cancel or change the order.
Will my order arrive all together?
Yes, all items will come in one shipment. For large orders that require multiple box’s, there is a chance that packages could arrive at different times. This is at the shipping courier’s discretion.
How long does regular shipping take?
We have a variety of shipping options for both the US and Canada. But Generally, standard shipping will be 3-9 Business days depending on where you are.
How can I request a return, exchange, or refund?
Please reach out to our customer service team at firstname.lastname@example.org and make your request. Our agents will give instructions on how to make the return, exchange, or refund. Our customer service team will reply within 24 hours during business days.
What is the status of my order?
For questions on the status of your order in transit, please refer to the courier’s tracking info.
My discount code is not working, what do I do?
If your discount code is not working for any reason, please do not hesitate to contact us at email@example.com so we can help you solve the issue.
Where are your products shipped from?
All US orders are shipped from our distribution centre in Washington.
All CA orders are shipped from our distribution centre in Ontario.
What do I do if my order is damaged?
Please reach out to our customer service team at firstname.lastname@example.org. Please try to save the packaging and take as many photos as you can for our team to review. We will facilitate a reorder of your purchase within 24 hours during business days.
I received the wrong goods, what do I do?
Please reach out to our customer service team at email@example.com and explain what item(s) is wrong, plus include a picture of the item(s). Our team will facilitate a reorder of your item(s) within 24 hours during business days.
Where can I find product sizing information?
Where exactly do the materials come from, and how do you know for sure that they are recycled.
We source our materials from suppliers all around Brazil. You can actually see where our materials come from using our Retraced technology on our website. When designing our shoes, we work with our manufacturing partner to find suppliers with the most sustainable options that is available for us to use for our design.
Are Grounded People shoes grounding?
Grounded People shoes are not made for grounding. However, they are zero drop. Grounded People is our rallying call to like-minded individuals who believe it's time to create change one small step at a time.