Warranty Details

At grounded, we stand behind the quality craftsmanship of our hand-made, ecologically sound footwear. That’s why we offer an industry-leading five-year warranty for any manufacturer defects.  

If you have any issues that might be related to a manufacturer defect, please do not hesitate to reach out and let us know. We’re more than happy to take a look and see what we can do for you!

Please kindly allow up to 10 business days to process your claim once your completed form is received on our end.  

Note: This policy only applies to purchases made on Warranty issues applicable to grounded products purchased from another retailer should be addressed with that retailer directly.

*We reserve the right to refuse any claims that do not meet our warranty policy requirements.**

To start a warranty claim, the first step is to fill out our online form by clicking on the "Start Claim Now" button at the bottom of the page

Fair Wage & Sustainability
Our shoes are guaranteed to be made with sustainable materials and no animal byproducts. Fair wage is also one of our strong suits. We make sure that all our talented artisans are paid fairly for the work they do.

Circular Fashion
When you return your defective shoes to us, we make sure that it is recycled appropriately with sustainability in mind.

Warranty Claim Form